Terms of Use & Privacy Policy

General Terms and Conditions of Use

If you browse this website, you are assumed to be familiar with the terms and conditions of use set out below, and with the specific conditions relating to certain services on this website, and to agree to those terms.


The www.volvic-is-committed.com website (hereinafter the “Website”) is provided to you by:

Société des Eaux de Volvic (SEV)
ZI du Chancet - 63530 Volvic

Registered on the Clermont-Ferrand Trade and Companies Register under No. 395 780 059.

Managing Editor: Juan Carlos Sapina

Production of the website managed by:
Atelier Sherfi
11 Villa Collet
F-75014 Paris

Design and creation:
Agence Pixelis
40 rue de la Folie Regnault
F-75011 Paris

Simple Rezo
12 rue Chabanais
F-75002 Paris


By accessing and using the Website, you are agreeing to comply with the terms and conditions determined by these general terms and conditions of use, which shall apply as from when you first log on to the Website, with no reservations. SEV reserves the option to amend these terms and conditions at any time. The amendments shall take effect as soon as they are published online.


Logging on to the Website grants you the right to use its functionalities and contents in a private and non-exclusive manner.

The names, images, and logos featured on the website are protected by copyright, drawings, and models, or trademarks registered by SEV. Access to the Website shall not grant an implicit or explicit right or licence to use the trademarks, drawings and models, or copyrights relating to its content.

The copyright for the texts, images, and any other features shown on the Website is the exclusive property of SEV, or has been incorporated with the permission of the owners of that copyright.
Any total or partial reproduction via any manner is formally prohibited, except with SEV’s prior written consent.

The SEV trademarks and logos featured on the Website are trademarks that have been registered world-wide, and are protected by intellectual property laws. Any reproduction or use of these trademarks without SEV’s prior written consent shall amount to infringement, and shall be the subject of legal proceedings.

However, we would specify that Users of the Website shall remain the owners of any rights attached to the content that they publish on the Website, subject to the usage rights granted to SEV, in accordance with the provisions of Article 5 below.


SEV undertakes to respect and protect the privacy of all of the Website’s visitors and Users. We would ask you to kindly familiarise yourself with the terms relating to the protection of privacy that are set out in the “Privacy and Cookies Policy” set out below, in order to understand how we will use and protect the information relating to you that you will be required to disclose to us.

By using the Website, visitors and Users expressly and unreservedly agree to the use of their personal information in accordance with the terms set out in the “Privacy and Cookies Policy”.


SEV is not providing any express, implicit, or other guarantee of any kind relating to the contents of the Website, and including, but not limited to the fact that the information featured on the Website is comprehensive, reliable, accurate, and up-to-date, and does not infringe any third-party rights.

Furthermore, SEV cannot guarantee permanent access to the Website, or that the Website will be exempt from any error or technical problems, including any viruses. SEV shall make every effort to avoid the propagation of viruses on the Website, but cannot guarantee their absence, and therefore excludes any liability in this regard. Users are advised to take any precautionary measures required to protect themselves against viruses spread via the Internet.

SEV may offer links to third-party websites from the Website. These links are set up in agreement with the websites involved, at a time when SEV may have seen fit to do so, in view of these websites’ content and services. However, SEV shall not be held responsible for these websites’ content and for any use that users may make of it.

These terms and conditions are governed by French law. Any proceedings or disputes relating to these terms and conditions shall be heard exclusively in the French courts.

© Copyright SEV 2016 – All rights reserved

Privacy and cookie policy


This privacy and cookie policy (hereinafter the “Policy”) supplements the General Terms and Conditions of use for the “www.volvic-is-committed.com” website (the “Service”). It governs the way in which we use your personal data (hereinafter the “Data”).

When we make links, widgets, or social media add-ins with links to other sites or websites administered by third parties available to you, those third parties’ privacy and cookie policies shall apply, and we invite you to read them carefully.

This Website belongs to and is operated by Société des Eaux de Volvic, a company governed by French law, which has its registered office at ZI du Chancet – 63530 Volvic, France, and is registered on the Clermont-Ferrand Trade and Companies Register under No. 395 780 059. Société des Eaux de Volvic is responsible for processing the data forwarded or gathered.


This Policy is governed by French law.


You can use the Service and view this Website without disclosing any Data. The Data shall only be the subject of automatic processing under the conditions set out below.

Please note that if you call us, send us a message, or use our contact forms, your address and the subject of your message, as well as any other Data that you choose to disclose to us, shall be used for the purpose of processing and monitoring your requests.

3.1. What kind of information do we gather?

The information systems and the software processes used by the Service gather certain data as part of their normal operation; the purpose of gathering this data is not to identify you, but may, however, enable you to be identified via cross-checks against third-party data.

We process your IP addresses and/or the domain names of your computer, the URI (Uniform Resource Identifier), the addresses of the resources requested, the time of those requests, the method used to submit a given request to the server, return the size of the file, a digital code relating to the server's response status (successfully completed, or error, etc.), and other parameters relating to your operating system and to the IT environment.

These data shall be used for the sole purpose of extracting anonymous statistical information regarding the use of the Service, as well as to check its operation; they are erased immediately once they have been processed.
We would inform you that if the photograph that you publish online, under your responsibility and on your own initiative, reveals or concerns your medical situation and/or your state of health, or other sensitive personal information, we will interpret the publication of your photograph as express consent on your part to have these data processed by us and by the third parties whom we duly authorise for that purpose, where applicable.

3.2. Who has access to your information?

Where our databases are concerned, every precaution has been taken to store your information in a secure environment, and to avoid their accidental or illegal destruction, accidental loss, any damage to them, their disclosure, or unauthorised access to them.

Only a limited number of our employees have access to your Data, and only for the purposes authorised, subject to the exception provided for by the applicable laws. The Data that you disclose may also be viewed by a few third parties duly selected by us, subject to you being informed and giving your consent beforehand, or to deducing such consent from the lack of any objections on your part. We only forward information where it is required to enable these third parties to provide their services under their contractual obligations towards us.

We may disclose your information to the relevant government authorities, in order to fulfil our obligations under the applicable laws and regulations.

3.3. Your rights

In accordance with the French Data Protection Act of 6 January 1978, you may access the information that concerns you in order to request it to be corrected, deleted, or to prohibit or limit its use by us, by contacting the Volvic Customer Relations Department using the contact details shown in Article 5 below.


A cookie is a small file stored on your computer or portable device by our Website. It contains a unique identifier assigned to your device, but does not contain any of your personal information, such as your name or your email address. It enables the website to remember your actions and preferences (such as the place, language, font, and other display preferences) for a certain time, so that you are no longer required to enter them every time that you view our Website, or browse from one page to another, or in order to customise your browsing experience.

We use cookies and similar technologies for various reasons. The following table provides a list of cookies that we may use on our websites.

Type of cookie Purpose ExamplesWhat happens if I don’t activate it?


We use these cookies to provide services on our websitesThey contain language and security protection preferences.These cookies are essential for the operation of the website, and are therefore always active. If you do not activate them, the services may not operate correctly.
Website analysisWe process these cookies ourselves, and call upon a third party in order to perform measurements and statistical analyses of the way in which users use our services, in order to improve them.They identify the errors encountered by web users.If you do not activate these cookies, it may damage the general performance of the services, or make your browsing experience less enjoyable.

Social network modules

These cookies enable you
to interact with
social network modules
(Facebook, and Twitter)
incorporated into the Website




In order to share
online content on
social networks

You will find the
hypertext links
that enable you to read thePrivacy policies for these social networks here:

Facebook privacy;
Twitter privacy.

If you do not activate these
cookies, you may not
be able to
share content on
social networks.





All of the non-technical cookies require your authorisation to be installed. You can grant your authorisation by following the instructions in the banner relating to cookies on the Website's home page (by scrolling down and clicking on an item on the home page or on OK), or by configuring your browser, so that the cookies are stored on your computer or on another device, or you can refuse the cookies, either systematically or depending on their origin. You can also configure your browser so that a message appears asking you to accept or refuse cookies every time that a proposal is made to store a cookie on your computer or on another device. If you do not know how to manage your preferences, you can view websites such as www.allabout.cookies.org, which will explain the procedure to follow to you.

If you refuse to allow cookies to be stored on your computer or on another device, or delete those that have already been stored, you will no longer be in a position to use certain functionalities that are required to browse some areas of our Websites.

For instance, this will concern content or websites that can only be viewed by logging in. Furthermore, we and our website providers will not be able to identify the type of browser used by your computer or device, your display and language settings, and the country from which your computer or other device gains accesses the Internet for technical accounting purposes. We cannot be held liable if our Websites operate in a less efficient manner because we cannot store or read the cookies required for their operation, if you have refused or deleted them.


If you have questions regarding this Policy, or wish to exercise your rights where its application is concerned, you can contact the Volvic Customer Relations Department via telephone at the following number: 0033 (0) 800 125 125



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